To become ISO 9001:2015 certified, MNW underwent an 18-month evaluation process that included quality management system development, a management system documentation review, pre-audit and initial assessment to identify gaps in compliance with the new standard.
“This exercise confirmed that our existing robust approach to quality is forward thinking,” says managing director Keith Hayward. “The process also helped us address potential risks such as systems integrity and power failures that would prevent us from fulfilling confirmed deliveries to our customers. It was a timely and useful payback for the continued focus on quality processes.”
Monadnock’s decision to become ISO 9001:2015 certified is a proactive one that not only anticipates the demands of its customers, but also demonstrates its commitment to providing quality products and services.